Enhance Systems

Due to continued growth and investment, we are hiring for a range of positions

Service Delivery Manager

Job Location: Cookstown (Head Office)

Department: IT Managed Services


About us

23 years experience of IT support across Belfast & Northern Ireland
For over 20 years Enhance Systems have been providing IT services to businesses throughout Northern Ireland & Belfast.

With Enhance we are not just your ‘IT Company’, we are your IT Partner and Trusted Advisor, ensuring you get the best out of your Technology!

We provide a full compliment of Managed Services including, IT Support, Network, Cyber Security, Microsoft 365 and Managed Backup.

About the role

Enhance Systems is seeking a talented Service Delivery Manager to join our team. Managing the IT Help Desk Team, the IT Service Delivery Manager will establish excellent relationships with all company stakeholders, take ownership of and set high standards for IT service, and motivate the help desk team members.

The IT Service Delivery Manager’s primary responsibilities are: 

  1. Provide an exceptional level of customer service and technical support to Enhance Systems customers and manage help desk team members.
  2. Develop and deliver a strategic IT customer service development plan.
  3. Ensure back end systems are operational and ensure workflow is optimal

Qualifications and experience supporting and troubleshooting Windows 10, Microsoft Teams, Microsoft 365, and Microsoft Intune in a large organisation are essential.

Attention to detail and organisational skills are key as the IT Service Delivery Manager will manage the help desk workflow, organise and manage support bookings and requests, and manage service contractors.

The successful candidate will be able to:

  • Demonstrate exceptional customer service and communication skills – both written and verbal.
  • Establish and maintain reporting methods and recommendations for service improvements.
  • Take ownership of all IT service tasks, scheduled support events, and act as the first point of contact for help desk team members.
  • Demonstrate a high level of technical desktop support skills with relevant experience and qualifications.

Key Requirements

Desirable Requirements

Job details

Employee benefits

Company Pension

Free Healthcare & Wellbeing

Fitness App

30 Days Holidays + Birthday Bonus Day

Fully Funded Microsoft 365 Training Certifications

Team building events

Apply for this job

If you want to be part of a dynamic and growing company we want to hear from you, so please apply now with a copy of your CV!